Store Policies

Your satisfactions is extremely important to us.  Seriously!  If you have any issues at all, please contact us at 

Returns and Exchanges

We gladly accept returns and exchanges for items you are unhappy with except as outlined below.

Custom or personalized orders: Because these items are made specifically for you, unless they arrive damaged or defective, returns are not accepted.

For all other items, contact us within 14 days of delivery. We will then provide instructions for completing the return.


Cancellations will only be accepted within 24 hours of the original purchase time.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.  

If you have ordered a custom or personalized item, we will communicate with you via the email provided with your order. 

As soon as the shipping label is created for your order, you will receive another notification with tracking information.  The order will ship out on the or following business day.  

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.